Terms & conditions

General Terms and Conditions of Sale: KBAKERY SRL

1. Introduction
These General Terms and Conditions of Sale (GTC) govern the relationship between KAGE TEA (BE0779672043, Brussels) and its customers on www.kagetea.be. Any order implies acceptance of these GTC.

2. Products

• Handmade items (bowls, whisks, spoons): slight variations may occur.

• Availability is indicated on the site but not guaranteed; stock shortages may happen.

3. Prices

• Displayed in euros (€), VAT included.

• Delivery fees are additional unless otherwise stated.

• Promotions: subject to explicitly specified conditions.

4. Orders

• Restricted to customers aged 18 or older.

• Validation occurs after payment confirmation and fraud control.

• Contract takes effect upon confirmation via email.

5. Payment

• Payment is required at the time of ordering via bank card or other available methods.

• Transactions are secured using encryption.

6. Delivery

• Timeframe: 2 to 4 business days (indicative, not guaranteed).

• Delivery limited to Belgium; other countries upon request.

• Free delivery for orders over €50 with the "FREEDELIVERY" code (if the code is not applied, delivery fees are non-refundable).

7. Withdrawal and Returns

• Withdrawal period: 14 days after receipt (for unopened products).

• Return shipping costs are borne by the customer.

• Exceptions:

  • Opened food items are non-refundable (for hygiene reasons).

  • Damaged accessories: notify within 3 days of receipt.

• Refunds are issued upon receipt of returned goods.

8. Liability

• Limited to the order amount.

• Excludes indirect damages.

9. Force Majeure
Obligations are suspended or canceled in case of events beyond control (strikes, outages, natural disasters).

10. Governing Law

• Governed by Belgian law.

• Disputes: exclusive jurisdiction of Brussels-Capital courts.

For any inquiries, contact info@kagetea.be.