GENERAL FAQ

  • Orders are typically processed within 1-2 business days. Shipping times may vary based on your location. In general, it takes 2-4 days. 

    You will receive tracking information once your order has shipped

  • If you need to modify or cancel your order, please contact us as soon as possible via info@kagetea.be.  We strive to process orders quickly, so changes are not possible once an order has been shipped.

  • Not yet, we do not offer international shipping for now. Only shipping in Belgium

  • Yes, we offer bulk tea options for businesses and customers looking to purchase larger quantities. Please contact us at info@kagetea.be for more details on bulk pricing and availability.

  • Pronounced “Kah Geh”, it refers to the shading process used for the best Japanese Green tea such as Gyokuro, Kabusecha or Matcha

  • To keep tea powder fresh and flavorful, proper storage is KEY.

    Here is what you need to do : 

    • Use an airtight container or seal the matcha bag

    • Store in a cool and dry place

    • Put in a fridge after opening and for a long-term storage

    • Minimize air and light exposure

    • Avoid freezing

  • Yes and it is recommend. Our Ryoku matcha, Kome Genmaicha and Roku Hojicha are suited for culinary purposes such as pastries, ice cream, syrup, cookies, smoothies,…

  • Yes, our selection of tea powder are all organic. All our producers are certified JAS (the equivalent of BIO-EU in Japan). All our products arrive in Belgium sealed and put straight into the fridge between 5° and 10°C. 

  • The caffeine content in matcha, hojicha and genmaicha can generraly be ranked from least to the most : 

    1. Hojicha (lowest caffeine)

      Our Hojicha is made from roasted older green teas leaves and stems which naturally have less caffeine. The roasting process also reduces caffeine levels. Because of this, it is a popular tea for evenings or for people seeking low caffeine drink. 

    2. Genmaicha (moderate caffeine)

      Genmaicha is a blend of green tea with roasted brown rice. The rice dilutes the caffeine content. The caffeine is brought only from the proportion of green tea In our Genmaicha. 

    3. Matcha (highest caffeine)

      Matcha is made from shade-grown green tea leaves. By consuming the whole leaf, you get more caffeine than infusions. Shade-growing increases caffeine levels in the leaves which brings calm and energy boost. 

  • We accept returns on unopened products within a 14 days period after delivery. Please refer to our “Terms and conditions” page for detailed information on eligibility and how to initiate a return

  • Yes, we will frequently release some seasonal blends and limited-edition teas that are available for a short time only. News will be shared through our instagram page or newsletter.

  • You can contact us via email at info@kagetea.com or through our contact form on the website.

  • If you need to change your delivery address, please contact us as soon as possible. We will do our best to update the address but changes are not possible once an order has been shipped.

  • You can follow our instagram page or our website to see the latest news, exclusive offers, and updates on new product releases.

MATCHA FAQ

  • Matcha is made from a type of green tea called ‘Tencha”. Tencha leaves come from the Camelia Sinensis and has been “shaded” for at least 3-4 weeks depending on the region. 

    After being processed, Tencha leaves are slowly grounded into a fine powder using traditional stone mills.  

  • Culinary matcha, which is often used and described as best for desserts and lattes, is usually made from the 3rd harvest (the least qualitative), Ryoku Matcha comes from the 1st Harvest that suits all use, drinks and culinary purposes.

  • Yes, matcha is considered healthy due to its nutrient profile. Because matcha is made from the whole tea leaves, it provides more concentrated benefits compared to regular green tea infusion.

    Here below are some key health benefits of matcha : 

    • High in antioxidants

    • Boost metabolism

    • Promote calm and focus

    • Support heart health

    • Detoxifying properties

    • Improves skin health

    • Rich in vitamins and minerals

    It is important to note that matcha has multiple benefits but does contain caffeine so it is to be consumed in moderation. 

    In addition, Matcha is NOT a medicine, and it does not cure diseases. Instead, it is often use as a supplement to support overall health and well-being so it should be a complement to a healthy lifestyle.

  • Matcha tends to be more expensive than other teas due to the labor-intensive production process and the high quality of the tea leaves used.

    Here are the key reasons : 

    • Shading process

    • Handpicked leaves

    • Steaming and processing

    • Stone grinding

    • Quality leaves

    • Storage and packaging

  • The matcha grading system is not regulated and as such, we made the choice to informe consumers through tangible information (region, harvest, cultivars) in order to inform customers about the quality of our matcha.

    Harvest : Higher quality matcha are only made from the 1st harvest (spring)

    Cultivars : The taste and flavors of the matcha depends on the cultivars (similar to grape variety in wine)

    Colors : Deep & Vibrant green are synonym of good quality matcha. The more the tea leaves are shaded the more green is the matcha

    Use : Information are given about the best use of the matcha (i.e. cermeonial tea and other purposes)

HOJICHA FAQ

  • Hojicha is a Japanese green tea made from roasted tea leaves. This roasting process gives a brown color and a distinctive slightly woody and smoky flavor. 

  • Using a bamboo whisk is the ideal way of preparing Hojicha. We usually recommend whisking 3g of Hojicha powder with 50ml of filtered water before adding +/- 200ml of steamed milk. You can also add a sweetener (like agave syrup, honey or sugar sirup) to compliment the taste.

  • Yes, Hojicha powder offers a more intense roasted flavor especially in lattes.

GENMAICHA FAQ

  • Genmaicha is a Japanese green tea blend made from Sencha (for our Kome Genmaicha) or bancha leaves combined with roasted brown rice. It gives a comforting, toasty & nutty flavor.

  • Using a bamboo whisk is the ideal way of preparing Genmaicha. We usually recommend whisking 3g of Genmaicha powder with 50ml of filtered water before adding +/- 200ml of steamed milk. You can also add a sweetener (like agave syrup, honey or sugar sirup) to compliment the taste

  • Yes, Genmaicha powder has similar health benefits since both are composed of green tea and toasted rice. However, the antioxidants concentration may be slightly lower than other green teas since it is mixed with rice